''

Frequently asked questions about the personalised book of Liverpool FC

Who is this personalised book of Liverpool FC for?

"The Magic of Liverpool FC " is the first book on the market that contains a customised story based on Liverpool FC, an exciting story where children aged between 0-10 years will feel the main character on their own football adventure at the Anfield stadium.

Can I choose which players from Liverpool FC may appear in the book?

During the story different players from the Liverpool FC team will appear and will accompany the main character in an exciting day of football and magic at the Anfield stadium.

It is not possible to make changes on the characters which appear, but we guarantee that a minimum of 9 players from the first team will be present in the book.

We reserve the right to periodically make changes to players who appear, due to possible movements in the Liverpool FC team.

Can I purchase the personalised books in stores?

The book "The magic of Liverpool FC" is exclusively available on the Internet, only from www.themagicofliverpoolfc.com

How will the physical book I receive look like?

Each personalised book is digitally printed on a DIN A4 landscape format in glossy paper, at a weight of 170gsm. You can choose between hard or soft cover. The book has a total of 42 pages.

How much does the Liverpool FC book cost?

The standard book is priced at £26.90 includingVAT. There are a number of additional options that you can add to your order. For example: for just £4.99, you can buy your book in hardcover (2 mm card) or if you would like to get the book quickly, you can reduce the delivery time with an additional charge of £7.99. You can select these options at step 3 of the purchasing process.

How much is the shipping for the personalised book of Liverpool FC?

If you choose standard shipping when you place your order, the cost is £4.99. If you wish to receive your order through express delivery, you will have to pay £7.99.

How long is the delivery time?

Each book is personalised and made to order, as such we do not have any books available in stock. Each copy is printed on demand at the time that the user makes the purchase. The time frame with standard delivery is 15 working days. However, if you need it urgently, we have a preferential service which will allow you to receive your book within 10 working days (with an additional charge of £7.99).

What happens if I made a mistake during the purchasing process?

If you've made a mistake when selecting the character, inserting the name, or adding your personal dedication, you have 20 hours after making your purchase to let us know. However, in cases in which you have selected the "express delivery" option this will not be possible, as these orders are transferred immediately to the printers. After this time, we will no longer be able to make any changes or refunds. Please contact us if you have any queries: liverpool@mymagicteam.com.

Can I cancel my order or request a refund?

You may only cancel your order in the following circumstances:

1. During the 20 hours after the confirmation of the order (except in express delivery orders).

2. If we have not been able to deliver the order within 35 days after the date of the order, you are entitled to apply for your refund.

3. In the case of damaged products, as soon as you have discovered the damage (taking into account that the product has been inspected as soon as possible after being delivered and in no case beyond 14 days after the receipt of the product). Notifications involving a desire for cancellation must be sent by email to liverpool@mymagicteam.com.

We remind you that the products offered in our store are made in accordance with the specifications of the user and are personalised. The right of withdrawal shall not apply. For more information about our returns and cancellations policy can be checked at our "terms and conditions" section.

How can I tell that it is an official product of Liverpool FC ?

Each book includes the Liverpool FC hologram stamp at the top-right corner of the cover. In addition, you can locate a security sticker (includes a hologram), which shows that this is an authorised product.

Will you let me know when my order has been delivered?

When your book has been printed, you will receive an email notifying the shipping of your order. Unfortunately the delivery does not include a tracking number. If you have any questions regarding your order please contact us by sending us an email to liverpool@mymagicteam.com.

If you have further questions, please do not hesitate to contact us.

We will be happy to assist you!